We don't carry weird knockoffs. For reals.

FLAT CITY OFFICIAL WEB STORE RETURN POLICY

We care about our customers’ satisfaction. All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Please save all packaging and accessories for any item that is returned to the Flat City Official Web Store. All original equipment, components, documents and packaging must be returned with your item in order for us to process your RMA.

An item returned for a replacement may be repaired or replaced at our discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. Physically damaged items cannot be returned.

STANDARD RETURN POLICY

• Return for refund within: 15 days
• Return for replacement with: 30 days
  

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by the Flat City Official Web Store are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 15 days of the original invoice date for a refund, or b) within 30 days of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number.

TRADING CARDS

Due to the nature of trading cards having randomly generated contents, the return for replacement policy does not apply for these items, whether opened or unopened. Only a return for refund will be issued. Merchandise falling within this policy are the Flat City Original Series Trading card packs, six-packs, and cartons.